Help Center

Frequently Asked Questions

How do I reset my password?

Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

How do I add users to my organization?

Navigate to Settings > Users, click "Add User", fill in the required information, assign appropriate roles and permissions, then click "Save".

Can I export my data?

Yes, you can export your data in various formats (CSV, Excel, PDF) from the Reports section. Select the data you want to export and choose your preferred format.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. For enterprise customers, we also offer invoice-based billing.

Is my data secure?

Yes, we use industry-standard encryption (SSL/TLS) for data in transit and AES-256 encryption for data at rest. We also perform regular security audits and backups.

How do I contact support?

You can reach our support team via email at support@golds.ph, through the contact form on our website, or by phone during business hours. Enterprise customers have access to 24/7 support.

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